Terms of service

OVERVIEW

This website and online store are operated by UHA GROUP LLC, doing business as Haven & Grain ("Haven & Grain," "we," "us," or "our"). We provide this website, including its information, content, features, tools, products, and related services (collectively, the "Services"), to offer customers a curated shopping experience.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer the Services to you.

These Terms of Service (the "Terms"), together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services. Please read them carefully. By visiting, interacting with, or using the Services, including placing an order, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required by law.

To access certain features or place an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you have the legal right to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — PRODUCTS AND PRODUCT PRESENTATION

We make reasonable efforts to describe and present our products accurately. Because many Haven & Grain pieces are handcrafted, made to order, or made from natural materials, each item may have unique variations in wood grain, tone, knots, texture, mineral streaks, shape, surface character, and finish. These natural variations are not defects.

Colors and product appearance may vary depending on lighting, photography, screen settings, device type, and the natural characteristics of the material. Dimensions are stated as accurately as reasonably possible, but minor tolerances may occur in handcrafted products.

Product pages may include photography, digital renderings, room visualizations, styled environments, or decorative props to help illustrate appearance, placement, scale, or finish direction. Props, accessories, and surrounding décor are not included unless expressly stated on the applicable product page. A visualization is illustrative and is not a guarantee that natural grain, color, texture, surrounding décor, or room scale will appear exactly the same in the delivered item.

The materials, dimensions, finish options, mounting requirements, included components, and other specifications stated on the applicable product page and confirmed in the order confirmation control your purchase.

We reserve the right to update product descriptions, specifications, prices, availability, and images; limit product quantities; or discontinue a product at any time, subject to applicable law.

SECTION 3 — ORDERS

Submitting an order is an offer to purchase. An order is accepted only after we confirm acceptance and successfully process the required payment. We may accept, decline, place on hold, or cancel an order where reasonably necessary, including for suspected fraud, inaccurate information, pricing errors, unavailable materials, shipping restrictions, or other operational or legal reasons.

If we change, decline, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout. If we cancel an order after payment has been collected, we will issue any refund due to the original payment method.

Please review your order carefully before submitting it. Because many products are made to order, changes or cancellations may be limited after production or material preparation begins.

Modify or Cancel an Order: https://havenandgrain.com/pages/modify-cancel-order

Your purchase is also subject to our Return & Refund Policy and Warranty Policy.

Return & Refund Policy: https://havenandgrain.com/pages/return-refund-policy

Warranty Policy: https://havenandgrain.com/pages/warranty-policy

Unless expressly agreed in writing, purchases are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES, BILLING, TAXES, AND OTHER CHARGES

Prices, discounts, and promotions may change without notice. The price charged will be the price displayed and confirmed at the time the order is placed, subject to correction of obvious errors as permitted by law.

Unless expressly stated otherwise, listed prices may not include sales tax, use tax, shipping, handling, special delivery, customs duties, import fees, brokerage charges, or other government charges. Any applicable charges will be disclosed at checkout where reasonably possible or will remain the customer's responsibility where required by law or stated in the applicable policy.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information. You represent that you are authorized to use the payment method submitted and agree to pay all valid charges associated with your order.

SECTION 5 — PRODUCTION, SHIPPING, AND DELIVERY

Many Haven & Grain products are made to order. Production and delivery timeframes are estimates and may vary due to material availability, craftsmanship requirements, customization, carrier schedules, customs processing, severe weather, address issues, or other events outside our reasonable control.

Current production estimates, shipping estimates, service areas, tracking information, and delivery procedures are described in our Shipping Policy and on applicable product pages.

Shipping Policy: https://havenandgrain.com/pages/shipping-policy

You are responsible for providing a complete and accurate delivery address and for ensuring that the delivery location is accessible and suitable for the ordered product. Additional charges caused by an incorrect address, failed delivery, storage, redelivery, remote-area service, or special delivery requirements may be your responsibility where permitted by law.

Risk of loss transfers to you upon confirmed delivery, except where applicable law provides otherwise. If an item arrives damaged, defective, or different from what you ordered, contact us promptly and follow the reporting requirements in our Return & Refund Policy. Nothing in this section limits rights that cannot lawfully be limited.

SECTION 6 — RETURNS, REFUNDS, CANCELLATIONS, AND WARRANTY

Returns, refunds, exchanges, cancellations, damage claims, and warranty claims are governed by the policies published on our website and incorporated into these Terms by reference.

Because most Haven & Grain products are made to order, custom sizes, custom finishes, personalized items, final-sale items, and other specifically identified products may have different eligibility requirements or may be non-returnable except where they arrive damaged, defective, or incorrect.

Please review the following policies before purchasing:

Return & Refund Policy: https://havenandgrain.com/pages/return-refund-policy

Modify or Cancel an Order: https://havenandgrain.com/pages/modify-cancel-order

Warranty Policy: https://havenandgrain.com/pages/warranty-policy

SECTION 7 — INTELLECTUAL PROPERTY

The Services and their contents—including trademarks, trade names, logos, product names, product designs, text, photographs, graphics, illustrations, digital renderings, videos, audio, reviews, page layouts, and the selection and arrangement of such materials—are owned by or licensed to UHA GROUP LLC, Haven & Grain, Shopify, or the applicable rights holder and are protected by United States and international intellectual property laws.

Subject to these Terms, you may use the Services only for lawful, personal, and non-commercial purposes. Without our prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, license, or transmit any protected material from the Services, except as allowed by applicable law.

Haven & Grain names, logos, product names, designs, and slogans are trademarks or other protected brand assets of UHA GROUP LLC or its licensors. Shopify's names, logos, products, and services are trademarks of Shopify. All other trademarks belong to their respective owners.

SECTION 8 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment services, integrations, or features operated by third parties. We do not control all aspects of those services and provide access to them on an "as is" and "as available" basis, subject to applicable law.

Your use of a third-party service may be governed by that third party's own terms and privacy policy. You are responsible for reviewing those terms before using the service. We are not responsible for third-party acts or omissions except to the extent liability cannot lawfully be excluded.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain links to third-party websites or materials. We do not control and are not responsible for the content, accuracy, availability, policies, or practices of third-party websites.

Accessing a third-party website is at your own discretion. Before entering into a transaction with a third party, review its policies and practices. Questions or disputes concerning third-party products or services should be directed to the applicable third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Haven & Grain is powered by Shopify, which enables us to provide the Services. However, all purchases from our store are transactions directly between you and UHA GROUP LLC, doing business as Haven & Grain.

To the fullest extent permitted by law, Shopify is not responsible for the products sold by Haven & Grain or for any injury, damage, loss, refund, warranty claim, delivery issue, or other dispute arising from a transaction between you and Haven & Grain.

SECTION 11 — PRIVACY

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

Because the Services are hosted by Shopify, Shopify and other service providers may collect and process information as necessary to operate, secure, analyze, and improve the Services, process transactions, and provide related functionality. Information may be processed in countries other than the country where you reside, as explained in the applicable privacy policies.

SECTION 12 — FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit, upload, post, email, or otherwise provide ideas, suggestions, comments, photographs, videos, reviews, proposals, plans, or other materials (collectively, "Feedback"), you grant UHA GROUP LLC a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for operating, improving, and promoting the Services, subject to applicable privacy and consumer-protection laws.

You represent that:

1. You own the Feedback or have all rights needed to submit it;

2. The Feedback is accurate and is not misleading;

3. You have disclosed any compensation, discount, free product, or other incentive connected to the Feedback; and

4. The Feedback does not violate any law or any third party's intellectual property, privacy, publicity, contractual, or other rights.

You may not impersonate another person, use a false identity, or misrepresent the source or authenticity of Feedback. We may moderate, decline, edit, or remove Feedback that we reasonably believe violates these Terms or applicable law. We do not guarantee that all Feedback will be published.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, materials, pricing, promotions, availability, shipping charges, production estimates, transit times, or other information.

We reserve the right to correct such information and, where permitted by law, to change or update information or cancel an affected order. If an order is canceled because of an error after payment has been collected, we will refund the amount due to the original payment method.

SECTION 14 — PROHIBITED USES

You may use the Services only for lawful purposes. You may not, directly or indirectly:

(a) use the Services for unlawful, fraudulent, deceptive, abusive, or malicious purposes;

(b) violate applicable international, federal, state, provincial, or local law;

(d) harass, threaten, abuse, defame, discriminate against, or harm another person;

(e) submit false, deceptive, or misleading information;

(f) upload or transmit viruses, malware, or other harmful code;

(g) send spam, phishing messages, or unauthorized advertising;

(h) collect, track, scrape, or misuse personal information;

(i) interfere with the security, availability, or proper operation of the Services;

(j) circumvent access controls, rate limits, robot exclusions, fraud controls, or security measures;

(k) impersonate another person or entity; or

(l) reproduce, copy, resell, or commercially exploit the Services or their contents without authorization.

We may suspend or terminate access where we reasonably believe a user has violated these Terms or created a security, legal, or fraud risk.

SECTION 15 — TERMINATION

You may stop using the Services at any time. We may suspend or terminate your access to all or part of the Services where reasonably necessary, including for a violation of these Terms, suspected fraud, unlawful activity, security risk, or nonpayment.

Termination does not affect obligations or liabilities that arose before termination. Provisions that by their nature should survive—including those concerning intellectual property, payment obligations, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution—will continue to apply.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. Except for any express warranty stated by Haven & Grain or any warranty that cannot lawfully be excluded, we disclaim all express and implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the Services will always be uninterrupted, secure, timely, or error-free, or that all information will always be complete or current.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you. Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, UHA GROUP LLC, Haven & Grain, and their affiliates, officers, directors, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or replacement costs, arising from or related to the Services or products purchased through the Services, even if advised that such damages were possible.

Where liability cannot be excluded, our liability will be limited only to the maximum extent permitted by applicable law. Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence where it cannot be limited, personal injury caused by negligence where applicable law prohibits limitation, or any other liability that cannot lawfully be excluded or limited.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless UHA GROUP LLC, Haven & Grain, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from your material violation of these Terms, your unlawful use of the Services, or your violation of another person's rights.

We will provide reasonable notice of an indemnifiable claim where practicable. We may control the defense and settlement of the claim, but we will not agree to a settlement that imposes a non-monetary obligation on you without your reasonable consent.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other right.

These Terms and the policies incorporated by reference constitute the entire agreement between you and us regarding the Services and supersede prior or contemporaneous communications and agreements concerning the same subject matter, except for any separate written agreement expressly signed or accepted by both parties.

SECTION 21 — ASSIGNMENT

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign or transfer these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, change of control, or other lawful business transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW AND VENUE

These Terms and any dispute arising from or relating to the Services will be governed by the laws of the State of Colorado and applicable federal law, without regard to conflict-of-law principles, except where the mandatory consumer-protection laws of your place of residence apply.

Subject to any rights you may have under applicable consumer law, legal proceedings relating to these Terms or the Services will be brought in the state or federal courts located in Denver, Colorado, and you consent to the jurisdiction and venue of those courts.

SECTION 23 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal obligations. The current version will be posted on this page with an updated effective date. Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to:

Haven & Grain

Operated by UHA GROUP LLC

Email: support@havenandgrain.com

Business address: 1500 N Grant St, Ste N, Denver, CO 80203, United States

Website: https://havenandgrain.com