Modify or Cancel an Order

We begin preparing made-to-order furniture soon after purchase. If you need to make a change or cancel an order, contact us as soon as possible.

24-Hour Change Window

Order changes or cancellations may be requested within 24 hours of purchase.

After this window, your order may have entered production, material preparation, or shipping coordination. At that point, changes or cancellations may no longer be available.

What Can Be Changed

If requested within the eligible window, we may be able to help with:

• Shipping address updates
• Contact information updates
• Product finish or size changes, if production has not started
• Order cancellation, if production has not started

Made-to-Order Cancellation Note

Once production begins, cancellation requests may be declined or may be subject to a production/restocking fee, depending on the stage of the order.

How to Request a Change

Email support@havenandgrain.com with:

• Order number
• Checkout email
• Requested change
• Reason for the request